Merchant Marketing Group

Careers

Great things can happen

  • Digital.
  • Direct.
  • Brand.
  • Advertising.
  • Social.
  • PR.
  • Film.

Putting it all together to give you effective, seamless integration and with the simple application of intelligent and creative thinking, we can create genuinely effective marketing solutions for any business.

We deliver integrated campaigns for national and international brands that rise to the challenge, meet the brief and produce excellent results.

Our clients

  • BG Group
  • Trafigura

  • ... quickly developed a comprehensive and insightful understanding of INEOS' overall business objectives... created a range of exciting and well-targeted materials, meeting the brief, and our needs, at every step.

    Ineos Bio
  • Timex
  • Puma
  • Eircom
  • NHS
  • Priory
  • Impala

  • Working with Merchant is a joy. They are always helpful and thorough, fast and precise with their assistance. I rely on them a huge amount when I need to speak to health experts; they've never let me down. A highly professional group.

    Freelance health journalist for The Daily Telegraph and Daily Mail

  • Merchant's PR team is impressive. From a business perspective I have no doubt that their campaign has helped us to grow our revenue and keep our customers and consultants happy.

    Spire Healthcare
  • Spire
  • Ineos
  • Marie Curie
  • BCM Specials

  • Merchant is a long established partner of Trafigura. They have provided high quality creative and strong technical delivery, proving over an extended period that they have a professional, dedicated and personal approach to delivery.

    Trafigura
  • Hempsons
  • Galena

  • The PR project has been fantastic and the coverage is extremely impressive – well done to the team and I look forward to reviewing the final analysis

    Gavin Crilly-Mckean, Managing Director of Timex

Our people

  • Paul Jones

    Paul Jones

    Group Managing Director

    Inspiring our people and your people to create great things – together.

  • Ben Sturt

    Ben Sturt

    Director of Digital

    Intelligent analysis that delivers business vision and ROI.

  • Felicity Knights

    Felicity Knights

    Director of PR and Communications

    No faff, no guff, just outstanding results. Combining years of international experience, insight and knowledge makes for happy clients.

  • Nick Walters

    Nick Walters

    Executive Creative Director

    Creating brilliant ideas that persuade people to buy.

  • Matthew Burrough

    Matthew Burrough

    Client Service Director

    Delighting our clients with great work – that works!

  • Steven Hart

    Steven Hart

    Head of User Experience

    Plans how to get to B whilst everyone else is still thinking about A.

  • Paul Burgess

    Paul Burgess

    Creative Missile

    Detonates at the heart of the creative problem.

  • Beverley Dowling

    Beverley Dowling

    Account Director

    Exceeding the business objectives with innovative thinking, excellent creative and brilliant implementation.

  • Sabrina Strong

    Sabrina Strong

    Account Manager

    Nurturing superb relationships to deliver smart, inspirational results.

  • Catherine Wood

    Catherine Wood

    Account Executive

    An extraordinary juggler. Everything will go better than planned.

  • Claire Moffat

    Claire Moffat

    Operations Manager

    Gets the best out of our people and helps them grow.

  • Sarah Bakker

    Sarah Bakker

    Senior Account Manager

    A craftsman of words and how to make them targeted, persuasive and effective.

  • Jessica North

    Jessica North

    Account Executive

    A persuasive pursuer of excellence, who gets printed everywhere.

  • Pete Luffman

    Pete Luffman

    Senior Digital Designer

    Making the web a more beautiful and effective place.

  • Dave Essery

    Dave Essery

    Digital Developer

    Expert web functionality and back end brilliance.

  • Jon Jones

    Jon Jones

    Digital Developer

    A keen eye for problem-solving - the most technical sites run without a glitch.

  • Sayeed Choudhury

    Sayeed Choudhury

    Junior Developer

    A passionate web enthusiast - give him a technical question!

  • Emma Bubeer

    Emma Bubeer

    Creative Director

    The creative’s creative: ideas that exceed expectation.

  • Phil Russell

    Phil Russell

    Senior Artworker

    Pixel perfect accuracy and making it ‘good to go’.

  • Kelly Parham

    Kelly Parham

    Junior Designer

    Craftsman in illustration, photography and typography.

  • Jimmy Young

    Jimmy Young

    Senior Designer

    Crafting visual beauty to create effective design.

  • Heidi Grimes

    Heidi Grimes

    Finance Director

    A superb financial strategist who ensures our long term future.

  • Susie Stanghan-Batch

    Susie Stanghan-Batch

    Financial Administrator

    Balancing the money that keeps our people, clients and suppliers happy.

  • Gordon Hawes

    Gordon Hawes

    Project Director

    Has the international knowledge and understanding to deliver intelligent and creative outcomes, bang on message.

  • Richard Broughton

    Richard Broughton

    Senior Account Manager

    A master of the integrated approach to marketing.

  • David Janning

    David Janning

    Lead Digital Developer

    Dynamic at digital development.

  • Grahame Fendle

    Grahame Fendle

    Technical Project Manager

    Joins the nuts to the bolts and is always ready with a wrench!

  • Vicky Ashdown

    Vicky Ashdown

    Marketing Intern

    A writing and creative enthusiast, learning the world of integration step by step.

Showreel

Intelligent, creative thinking

You have a brand to promote and a need to sell products and services to customers, who won't simply queue up waiting to buy your wares without a good reason. You need to engage with them and make an impression that lives in their conscious and subconscious.

Working with you we will create positive thoughts and solutions in people’s minds that bring them and your brand closer together.

How? By applying intelligent, creative thinking.

As the way we live, work and communicate changes, so has the way we approach our client’s business problems. More and more the focus of our thinking is around a digital solution or a print solution that relates directly to a digital point of information. We live in a fast changing digital world, staying at the front of this is a challenge that we relish each and every day.

Because we are a smaller agency we are far more agile than many other agencies, our processes are rigorous, but light, necessary but manageable.

Our offerings

Insight & Strategy

  • Creative thinking
  • Brand consultancy
  • Brand proposition
  • Communications and development
  • Market and sector research
  • Customer relationship management (CRM)
  • Research

Digital

  • Digital strategy
  • Website design & build
  • Responsive design (mobile & tablet)
  • Database development
  • Content management systems
  • User experience
  • Video production and rich media
  • e-commerce
  • eCRM
  • email marketing
  • Search engine marketing (SEM) – SEO & PPC
  • Hosting
  • Analytics and conversion optimisation
  • Display advertising
  • Mobile application development

Public relations

  • Key messaging development
  • Media and corporate Q&A
  • National, regional, consumer and trade media relations
  • Media training
  • Copywriting
  • Media monitoring and analysis
  • Bespoke report commissions
  • Competitor analysis
  • Thought leadership
  • Stakeholder engagement
  • Online PR

Social Media

  • Buzz monitoring & Social audit
  • Landscaping reports
  • Strategy development and implementation
  • Blogger outreach
  • Community management
  • Content strategy & development
  • Training
  • Monitoring

Creative services

  • Ideas and concepts
  • Design
  • Corporate ID
  • Sales & Marketing literature
  • Exhibition design and build
  • Direct marketing
  • Advertising
  • Copy writing
  • Experiential
  • Brand
  • Sales promotion

Our spirit

  • Energetic Energetic
  • Adventurous Adventurous
  • Inquisitive Inquisitive
  • Confident Confident

Don’s & Donn’ts

Do’s

  • We treat every client as a unique entity.
  • We like to push the boundaries when appropriate.
  • We like to work collaboratively.
  • We ask a lot of questions, being inquisitive is in our nature.
  • We believe in results, they are the measure of our success.

Don’ts

  • We don’t apply off the shelf thinking to anything we do.
  • We don’t ever settle for OK
  • We don’t work in a vacuum.
  • We don’t leave things to chance.
  • We don’t ever stop evolving, as long as the world keeps changing, so will we.

The secret

Intelligent, creative thinking has to start somewhere and it is here that one of the most important things lies. It sits at the heart of all the great communications we dream up.

Our secret ingredient is insight. Without a shadow of a doubt it is with carefully observed insight that all our great thinking is derived. We spend a lot of valuable time getting under the skin of our clients’ business and understanding their customers, and we don’t stop until we find those compelling nuggets of information that we know will drive the creative process to a great solution and ultimately our clients brands to success.

...working together

Sharing thoughts and ideas is very important to us, we believe that creative ideas can, and do come from anywhere. Taking ideas and turning them into powerful and effective pieces of communication takes many different talents.

Working together doesn’t happen just within our agency, it has to include our clients and their customers too, and we shouldn’t forget our suppliers either. They are all part of the intelligent and creative thinking process.

...making a difference

We like to see that we are making a positive difference in everything we do. Ultimately it is our responsibility as your agency to ensure that your business is succeeding through its marketing activities. By constant measurement and evaluation of the ideas we produce we can continually fine tune media and messaging to perfection.

...we believe

We believe in brilliant service, we believe in working together, we believe in delivering exceptional results for our clients, we believe in having as much fun as we can in the process.

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Our approach

Without great service and a solid structure in which to work, things might get a little messy. Our Account handling teams are always there when you need them, effortlessly orchestrating a seamless delivery of brilliant ideas, beautifully crafted.

We are fastidious in keeping our clients up to date and as involved with the project as they want to be. We are an inspiring bunch right from the writing of the brief to the last pixel posted or dot printed.

Ticking the boxes

Believe us when we say we take this seriously. Yes certain essentials need to be in place to satisfy best practise and health and safety etc, but we don’t just accommodate these requirements. Like most things we do, we embrace them. For example we have now been accredited with our ‘Investors in People’ for over 13 years and that is not by trying to meet certain criteria, it is simply a reflection of the way we are and how we work together. Merchant is a very solid and well-established business that has been trusted by its clients for many years.

How many sugars?

Why not try us out? You don’t have to commit to any long-term contracts, it’s just a simple try before you buy arrangement. As a well-respected friend of ours said: "One test is worth a thousand theories".

We would love the opportunity to get under the skin of your business and show you just how much untapped potential there is. Give us a call and we can have a chat about the possibilities over a cup of tea. How do you take yours?

Merchant Marketing Group
Saxon House Saxon Wharf
Southampton SO14 5QF